1. Purpose
At Content Masters (“we,” “us,” “our”), customer satisfaction is paramount. This Refund Policy explains when and how refunds are granted for digital products purchased on contentmasters.shop.
2. When You’re Eligible for a Refund
Because digital products are delivered instantly, all sales are generally final. However, we will approve a refund if any of the following applies:
- Duplicate Purchase – You accidentally bought the same product twice.
- Irresolvable Technical Issue – Persistent download/format errors that our support team cannot fix.
- Product Not as Described – The file you receive is materially different from the description on our product page.
3. How to Request a Refund
- Timing: Send your request within 14 calendar days of purchase.
- Email: support@contentmasters.shop
- Include:
- Order number
- Product name
- Clear explanation of the issue (screenshots or logs help)
4. What Happens Next
- We evaluate each request individually and reply within 14 business days.
- If approved, your refund is processed to the original payment method. Processing times depend on your payment provider.
5. Situations That Are Not Refundable
- Change of mind after download
- Inability to use the product due to lack of expertise
- System or software incompatibility that was not checked before purchase
6. Get Help First
Most hiccups are fixed faster than a refund can be processed. Before requesting a refund, please email support@contentmasters.shop—our team is happy to troubleshoot.
7. Policy Updates
We may update this policy from time to time. Any changes will appear on this page, and the “Last updated” date will change accordingly.
Questions? Reach out to support@contentmasters.shop and we’ll be glad to help.
